Rapiscan leaders came to BlueSwitch with a single need: to provide their global B2B customers a fast and easy method to purchase the consumable items, replacement parts, and accessories critical to keeping their customer’s security efforts running efficiently.
Due to the highly complex processes already at play within the company, the special needs of this B2B organization required a robust yet carefully planned and high functioning new eCommerce site that utilized an out of the box software solution with customizations specific to their business needs.
Rapiscan Systems came to BlueSwitch with a tall order: build a new global eCommerce solution under an aggressive timeline, with advanced features and functionality, supported by a SaaS out-of-the-box-ready-to-use product.
The new product had to be customizable when necessary, expandable when we were ready, and put forth an easy to use branded customer interface and easy site administrator’s backend that greatly reduces the dependency on IT for updates. So the project was not just a highly advanced new site on an aggressive timeline, but one that would allow their customers to access the vital items they need to keep their security operations functioning in perfect order.
The Rapiscan eCommerce site would deliver an entirely new channel of business functionality to their global customer base who were demanding it and allow them an online advantage over their competitors. Prior to re-platforming, their old eCommerce site ran on a highly fragmented and antiquated system that failed customer needs, lacked services, didn't support a global solution and required heavy dependence on an IT team for daily management.
To reach this goal, BlueSwitch solutioned with a a myriad of targeted custom features enabling the wow factor and ease-in-use customer experience Rapiscan Systems requested for it’s customers.
Partnering with BlueSwitch was Rapiscan Systems’ eCommerce Solution.
BlueSwitch maneuvered quickly by implementing a SaaS product with recommendations for customizations because if developed from the ground up, it would have had a profound impact on the timeline that Rapiscan Systems needed. Moreover, Rapiscan Systems legacy systems required careful integration to ensure proper interoperability.
The BlueSwitch team worked together with Rapiscan Systems by listening to their direction and then identifying a medley of existing off-the-shelf solutions which could be integrated with our in-house development tools and expertise.
By maximizing the usage of existing solutions, BlueSwitch was able to develop a brand-new site in a manner that was conscious of both time and budget — all while delivering Rapiscan Systems customers the best experience possible.
The BlueSwitch team leveraged their powerful Multify platform to allow the new site to properly communicate with their existing databases as well as layer in additional functionalities that would have otherwise been little more than a dream.
In the end, a highly advanced suite of features was sought out to bring their customers an eCommerce experience with both increased security as well as dramatically improved functionalities for ease-of-use.
By building out a rich feature set not often found on B2B web stores, Rapiscan Systems needed to offer their demanding global clientele an experience that married the ease of rich features normally found on consumer-focused sites, with the power of a wholesale backend.